Terms and conditions

Transparency
a priority for us

This site is operated by FORMULER ONLINE STORE (or FORMULER CANADA). Throughout the site, the terms "we", "us" and "our" offer this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or making a purchase from our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including the additional terms and conditions and policies referenced herein and/or accessible by hyperlink. These terms of service are applicable to all users of the site, including users who are browsers, suppliers, customers, merchants, and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of use. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the store are also subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by making updates and/or changes to our site. It is your responsibility to check this page regularly for changes. Your continued use of the site or access to the site following the posting of changes constitutes acceptance of those changes.

Our store is hosted on SITEGROUND. They provide us with the online e-commerce platform (wordpress + woocommerce) that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow a minor to use this site.
You may not use our products for any illegal or unauthorized purpose and you may not, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any other code of a destructive nature.
A breach or violation of any of the terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason, at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions on various networks; and (b) changes to conform and adapt to technical requirements of networks or devices. Credit card information is always encrypted in transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the site through which the service is provided, without written permission from us.
The headings used in this agreement are included for convenience only and shall not limit or affect these terms .

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. All reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for illustrative purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – CHANGES TO SERVICE AND PRICES

The prices of our products are subject to change without notice.
We reserve the right, at any time, to modify or discontinue the service (or any part or content) without notice to at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.

SECTION 5 – PRODUCTS OR SERVICE (if applicable)

Some products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be returned or exchanged only subject to our return policy.
We have made every effort to display the colors and images of our products as accurately as possible. products that appear in the store. We cannot guarantee that the display of any color on your screen will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer of any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that errors in the service will be corrected.

SECTION 6 – ACCURACY OF ACCOUNT INFORMATION AND BILLING

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please contact us.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an "as is" and "as is" basis. available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising out of or relating to the optional use of third party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and agree to the terms on which the tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the site ( including, the launch of new tools and resources). These new features and/or services are also subject to these terms of use.

SECTION 8 – THIRD PARTY LINKS

Certain content, products and services available through our Service may contain materials from third parties.
Third party links on this site may direct you to third party sites that are not affiliated with us. We are not responsible for examining or evaluating the content or its accuracy and we are not responsible for any third party materials or websites, or for any other materials, products, or services of third parties.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made within the framework of third-party Internet sites. Please carefully review the third party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to them.

SECTION 9 – USER COMMENTS, COMMENTS AND OTHER MEANS

If, at our request, you send specific submissions (for competitions for example) or without our request you send creative ideas, suggestions, proposals, plans or other materials, either online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, modify, copy, publish, distribute, translate and use any materials or comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for the comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic , obscene or otherwise objectionable, or violates any person's intellectual property or these Terms of Service.
You agree that your comments will not infringe any third-party rights, including copyrights, privacy, personality or any other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or any third-party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and disclaim all liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your request for personal information in the store is governed by our Privacy Policy. Please see our privacy policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges. of product, transit time and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without notice if any information in the Service or on any related website is inaccurate (including after that you submitted your order).
We assume no obligation to update, change or clarify information on the Service or on any linked website, including, without limitation, pricing information, except as required by the law. No specified update or date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) violate any provincial or state regulations, rules, laws, local or federal international regulations; (d) infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will or may be used in a way that will affect the functionality or operation of the Service or any linked website, other websites , or the Internet; (h) collect or track the personal information of others; (i) spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate and reliable.
You agree that from time to time, we may discontinue the service for indefinite periods or cancel the service at any time, without notice.
You expressly agree that your use of or inability to use the service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind. , express or implied, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances FORMULER CANADA (or FORMULER ONLINE STORE) , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any nature, including, without limitation, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence ), strict or other liability, arising out of your use of any of the services or products purchased using the service, or for any other claims related in any way to your use of the service or product, including, but not limited thereto, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of the Service or any Content (or Product) posted, transmitted or otherwise made available through the Service , even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law in such states or jurisdictions.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless FORMULER CANADA (or FORMULER ONLINE STORE) and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers , interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party relating to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms of Service, such determination not to affect the validity and applicability of the other provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
These Terms of Service are effective unless or until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRETY

Failure by us to exercise or enforce any right or term of these Terms of Service shall not constitute a waiver of such right or term.
These Terms of Service and Policies, or Rules of Service posted by us on this site or with respect to this service, constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, that whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be interpreted against the drafting group.

SECTION 18 – CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service. use by posting updates and changes to our site. It is your responsibility to check our site regularly for changes. Your continued use or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 – INFORMATION

Questions about the Terms of Service should be sent to us at info@formuleronlinestore.com

SECTION 20 – DELIVERIES / SHIPPING AND RECEIVING

Order will be shipped within 3-4 business days of order being placed and payment successfully processed. If for some reason the order cannot be shipped, we will first contact you to resolve the issue.

Once your order has shipped, you will receive a confirmation email containing the tracking number and instructions for using the number. Please let us know if you are having difficulty tracking your order.

Depending on the shipping method, your geo-location and order time, the order normally takes 2-5 business days after dispatch to arrive at your doorstep.

If you have not received the order for too long, please check with your local post office for delivery failure.

BUT BE CAREFUL, if the shipping provider (UPS, POST CANADA, or ANY OTHER shipping provider) indicates the package as delivered, it is YOUR responsibility to contact the shipping provider. expedition and find a solution. If you do not have additional insurance, concerning the reception of your parcels – we are in no way responsible for it, and no refund can be made.

SECTION 21 – EXCHANGE POLICY

Within 12 months of purchase

How the Warranty Policy Works?

1. The customer returns the box to the address 50-2669 chemin ste foy and gives me the tracking number (important add the signature option please)

2. We receive the box and we start by doing a hard factory and a speed test. We have 30 days to perform our tests on the box once received.

3. A. If the box is defective, we will change it and ship a new one at our expense.

Or

3. B. If the box is not defective, we inform the customer and the customer will have to pay the shipping costs, which are approximately $20-25. 

*les bris physique causé par le client ne sont pas couvert par la garantie

**les accessoires comme la télécommande et câble d’alimentation ne sont pas garantie.

***if the product is not purchased from Formuler Canada we do not exchange it. We verify this with serial numbers. So if the box was purchased from another site or another reseller, you will have to contact them.

****to take advantage of a guarantee you must have the invoice number.

***** Models that cease to be manufactured are out of warranty without any exceptions

SECTION 22 – PRODUCT WARRANTY

The warranty period for goods purchased from Formuler is 12 months from the date of purchase.

Our limited warranty applies to all physical products purchased from our dispatch center/online store. This limited warranty covers any defect in material or workmanship under normal use during the warranty period.

Please note that our limited warranty does not cover problems caused by conditions, malfunctions or damage not resulting from defects in materials or workmanship. For example, physical damage to the exterior or interior part.

ATTENTION – IMPORTANT :

We are in no way linked with companies providing IPTV subscriptions (Radio-Canada, TVA, and other OTT) and we do not provide any technical support that these companies must provide to you directly. If you have a problem with these providers you must contact them directly and our guarantee of our products absolutely does not include technical support in the event of a problem with IPTV applications and subscriptions and therefore we will not accept ANY CLAIM on this subject via our website.
DEVISE/CURRENCY
CAD Canadian dollar